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Frequently asked Questions

Important questions have been answered here.
Let us know in the chat section if you have an unanswered question.

How you pay?


We use PayPal. You can pay using your Debit & Credit cards using the PayPal gateway system. PayPal is secure & safe and a trusted leader in online payment gateways & systems.

Template Quality


Quality above Quantity, always! Our templates are designed by experts with several years of experience in Photoshop & Illustrator and have sold more than 16,000+ templates worldwide. Each template is quality checked before being uploaded to the site. Quality will never be an issue.

Memberships


When you sign up for our Monthly or Yearly Membership, you get access to every template in our library including those which are yet to be released as long as you have an active subscription. Read more about our Memberships here.

Frequently asked Questions

We’ve done our best to answer some important questions related to our website. Feel free to reach out to use if you have questions that aren’t listed here. 

While the quality of graphics are the same for both premium and free templates, Premium Templates are more extensive in design and contain more elements than a free template. Premium templates include stock photos that you would see on the preview images, however, stock photos aren’t included in the free templates.

90% of all templates on Premade Pixels are designed using Adobe Photoshop. Some templates (Business Cards, Letterheads, stationery items etc.) maybe designed using Adobe Illustrator. Download a Free Trial of  Adobe Photoshop & Adobe Illustrator: https://www.adobe.com/creativecloud/start-with-free-creativecloud.html

Yes!!! No questions asked, all templates are designed using Industry standard specifications and are ideal for printing and for web usage. Our templates are trusted by thousands of buyers and users. You’ve got nothing to worry about. 

Yes! You’ll need to create a user account to start downloading. It takes seconds to create a new account. 

No, you can download as much as you like, there are NO restrictions and NO limitations. 

Yes! and frequently too. Subscribe to our newsletter and you’ll get to know when we have our discounted sales. 

We do accept requests for templates you’d like to see on the website. If you want an exclusive template design for your project, head on over to our Design-Project page where we accept custom projects

Paypal, Visa, Mastercard, American Express, and Discover are accepted.

Yes, coming soon. We will announce it on the website and in our newsletters. 

Cancelling PayPal Subscriptions Please also see this article on PayPal.com 1. Log in to your PayPal account. 2. Click the ‘Settings’ icon at the top of the page. 3. Click Payments. 4. Under ‘Manage Upcoming Payments’, click Pre-approved Payments. 5. Use the filter to select the seller whose agreement you want to cancel and click Cancel. 6. Click Cancel Profile to confirm your request.

Unfortunately, we don’t offer refunds on digital goods (templates). Once you download a template, it’s yours. This is because while digital products can be downloaded they cannot be returned like a physical product, and the same goes for any digital services offered.

This happens when the required fonts are not yet installed on your computer. Fixing this error requires that you install the required fonts.

Tip: If you the error appears, Click “Cancel” and install the required fonts.

Where can I find the required fonts?

Each template has the required fonts listed on the item page or in the Documentation folder included in the download. Alongside each of the required fonts will be a download link for non-system fonts. Reach out to our support team if you face issues. 

No, if at all, they will DECREASE in pricing during our sales. 

Yes! Technical Support. However, if you’ve opted and paid for Template Editing on the product page, we will customize the template for you. The customisation is only limited to ONE revision only. 

Still nothing? No Luck?

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We really thought you’d find something here, Contact us and we’ll get back to you as soon as possible.

While the quality of graphics are the same for both premium and free templates, Premium Templates are more extensive in design and contain more elements than a free template. Premium templates include stock photos that you would see on the preview images, however, stock photos aren’t included in the free templates.

90% of all templates on Premade Pixels are designed using Adobe Photoshop. Some templates (Business Cards, Letterheads, stationery items etc.) maybe designed using Adobe Illustrator. Download a Free Trial of  Adobe Photoshop & Adobe Illustrator: https://www.adobe.com/creativecloud/start-with-free-creativecloud.html

Yes!!! No questions asked, all templates are designed using Industry standard specifications and are ideal for printing and for web usage. Our templates are trusted by thousands of buyers and users. You’ve got nothing to worry about. 

Yes! You’ll need to create a user account to start downloading. It takes seconds to create a new account. 

No, you can download as much as you like, there are NO restrictions and NO limitations. 

Yes! and frequently too. Subscribe to our newsletter and you’ll get to know when we have our discounted sales. 

We do accept requests for templates you’d like to see on the website. If you want an exclusive template design for your project, head on over to our Design-Project page where we accept custom projects.

Paypal, Visa, Mastercard, American Express, and Discover are accepted.

Yes, coming soon. We will announce it on the website and in our newsletters. 

Cancelling PayPal Subscriptions Please also see this article on PayPal.com 1. Log in to your PayPal account. 2. Click the ‘Settings’ icon at the top of the page. 3. Click Payments. 4. Under ‘Manage Upcoming Payments’, click Pre-approved Payments. 5. Use the filter to select the seller whose agreement you want to cancel and click Cancel. 6. Click Cancel Profile to confirm your request.

Unfortunately, we don’t offer refunds on digital goods (templates). Once you download a template, it’s yours. This is because while digital products can be downloaded they cannot be returned like a physical product, and the same goes for any digital services offered.

This happens when the required fonts are not yet installed on your computer. Fixing this error requires that you install the required fonts.

Tip: If you the error appears, Click “Cancel” and install the required fonts.

Where can I find the required fonts?

Each template has the required fonts listed on the item page or in the Documentation folder included in the download. Alongside each of the required fonts will be a download link for non-system fonts. Reach out to our support team if you face issues. 

No, if at all, they will DECREASE in pricing during our sales. 

Yes! Technical Support. However, if you’ve opted and paid for Template Editing on the product page, we will customize the template for you. The customisation is only limited to ONE revision only. 

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